top of page

Your people are your strategy.

​

Most organizations know this. Fewer know how to act on it.

 

Coach Leanna, LLC partners with growth-stage companies and small to mid-size businesses to build the leadership, culture, and teams that drive lasting performance. Build a partnership with someone who has actually built what you're building, and learned what it takes to make it work.

Been there. Built that.

​

Leanna spent over a decade as an executive leader at high-growth B2B SaaS companies, scaling teams from the ground up to successful exits, navigating acquisitions and mergers, and proving out a belief she's held her entire career: the company's success depends on the engagement of its employees, which depends on the strength of the leadership.

 

As a founding team member, she built a customer success organization that achieved best-in-class retention rates, including 95-97% gross revenue retention (GRR) and 105-120% net revenue retention (NRR), year after year. Not because the product sold itself, but because the team behind it was engaged, supported, and led with intention.

 

Now, as an ICF Professional Certified Coach and organizational consultant, Leanna brings that same philosophy to the leaders and organizations she works with. Her clients get more than advice. They get a partner who understands the pressure, the stakes, and what it actually takes to build a successful company.

Three areas. One philosophy.

Every engagement, regardless of where we start, is grounded in the belief that intentional leadership drives employee engagement, and employee engagement drives organizational performance. Here's where we do that work together.

pexels-jorgeural-9129576.jpg

Leadership Development

Great companies are built by great leaders. Leanna works with leadership teams and individual executives to develop the skills, communication practices, and self-awareness that drive team performance and organizational culture.
​
This includes:

  • Executive and leadership coaching (1:1 and group)

  • Leadership development programs and workshops

  • Communication training and 360 feedback sessions

  • Manager development and promotion readiness​

  • Strategic planning facilitation

pexels-yankrukov-7698801.jpg

Employee Engagement

You can't improve what you haven't measured. And you can't measure what people aren't willing to tell you. We help organizations create the conditions for honest, meaningful feedback, and then help leadership teams turn that feedback into action.


This includes:

  • Employee engagement survey administration

  • Focus groups and listening sessions

  • Results interpretation and executive reporting

  • Culture strategy and initiative development

  • Action planning facilitation with leadership team

pexels-freestockpro-9822733.jpg

Customer Success

The connection between employee engagement and customer retention is undeniable. Leanna partners with customer success leaders and their teams to build the strategy, skills, and culture that keep customers renewing and expanding.

​

This includes:

  • Customer success leadership coaching and mentoring

  • Team training and upskilling programs

  • CS strategy and organizational design

  • NPS and customer feedback program development

Ready to build something that lasts?

​

Whether you're trying to understand where your culture stands, develop the leaders who will take you to the next level, or build a customer success organization that drives real retention, Coach Leanna, LLC is ready to partner with you.

 

Let's start with a conversation. Contact us today.

bottom of page